Best service tracking software for after-sales teams in the Philippines

Tarkie consolidates ticket intake, assignment, field updates, parts notes, and customer comms so after-sales teams never lose the thread. Technicians who will do the repair or maintenance receive prioritized queues, capture before/after photos and e-signatures, and post resolutions—even offline. Supervisors monitor SLA states, repeat issues, and asset histories; customers get SMS/ETA updates and digital service reports. With location/time proof and a full audit trail, teams raise first-time fix rates and cut callbacks.

Updated: August 2025

Highlights:

  • Ticket queues with SLA tracking
  • Photo evidence & e-signatures
  • Parts & asset history per customer/site
  • Customer SMS/ETA & digital reports
  • Offline technician app; auto-sync

Ideal for:

  • Appliance & electronics service centers
  • HVAC / refrigeration contractors
  • Telecom & ISP install/repair teams
  • Industrial equipment service providers
  • Facilities management vendors

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Trusted by the biggest brands

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